HEALTHTALK CONNECT ™
Our intelligent outreach platform improves access to care by scaling care coordination via A.I assisted patient engagement.
We help medical practices and Federally Qualified Health Centers (FQHCs) expand access to care, scale care coordination, and drive quality, via AI-assisted patient engagement.
PRIMARY CARE & FQHCs
OPTIMIZE YOUR PRACTICE WITH ONE SINGLE PLATFORM
Intake
Engagement
Access Delivery
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Replace pens, clipboards, and repeat forms with digital records and online forms patients can complete before they arrive
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Patients will be more prepared for appointments and staff can focus on care - not document scanning and data entry
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Digital records improve accuracy and give providers a better picture of each patient
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Automate outreach in your patients’ preferred language
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Provide a digital “open door” to give your staff insights into what patients do or don’t understand about their care
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Provide automated tools to proactively identify gaps in patient knowledge, gaps in care, and social determinant barriers
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Generate callbacks and clinical encounters when gaps are identified
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Track referrals so you’re in the know, and patient care doesn’t slip through the cracks
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Make scheduling easy and automated, including reminders and notifications. Give patients the ability to pick a time that’s right for them, right from their phone. No waiting on hold. No phone tag.
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Automate triage so patients know where they’re going next and why
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Connect patients and clinicians quickly and easily with telehealth that doesn’t require downloads or account creation
DIGITAL
OPEN DOOR
Provide more access points and flexibility— while also removing manual and administrative tasks for your staff.
MOBILE + WEB
INTAKE
Enhance your digital front door strategy with SMS mobile and web-based intake — remove bottlenecks and frustration created by manual intake processes.
CARE MANAGEMENT
Facilitate access and drive clinical encounters by directing patients in need to the right resource and level of care.
VACCINE SCHEDULING
& MANAGEMENT
Administer your vaccination program with ease, including automated screening, scheduling and reminders.
PATIENT ACQUISITION
Manage inbound requests while also improving operational efficiency. Gain insight into service opportunities where populations are requesting large volumes of services not widely offered.
CARE CAMPAIGNS
Monitor your entire population (including rising risk patients) and identify and automate actions to better manage them.
CHRONIC CARE MANAGEMENT
lntervene with chronic care patients to drive access and outcomes. Schedule clinician callbacks and deliver telehealth encounters to reduce hospital admissions.
TELEHEALTH OUTREACH & SCHEDULING
Eliminate administrative workload by automating the telehealth scheduling and delivery process. Increase patient adoption with no cumbersome logins or apps to download.
VIRTUAL WAITING ROOM
Maintain distancing and reduce exposure risk via virtual waiting rooms that digitize check-in, paper intake and prep.
HEALTH EQUITY MANAGEMENT
Gain key insights into your most vulnerable populations by giving your team a geographical perspective based on “the voice of the patient."
PATIENT ACQUISITION
Manage inbound requests while also improving operational efficiency. Gain insight into service opportunities where populations are requesting large volumes of services not widely offered.
CARE CAMPAIGNS
Monitor your entire population (including rising risk patients) and identify and automate actions to better manage them.
PATIENT NOTIFICATIONS & REMINDERS
Stop manual reminder calls and phone tag. We make it easy for patients to confirm, cancel or reschedule appointments.
REFERRAL
MANAGEMENT
Direct patients to the level of care they need based on their geo location. Customize your network based on patient proximity, services offered at specific locations, and more.
PATIENT EXPERIENCE & CUSTOMER RECOVERY
Connect with more patients in real time. Effortlessly identify and intervene with dissatisfied patients — and take immediate recovery action.
HEALTH EQUITY MANAGEMENT
Gain key insights into your most vulnerable populations by giving your team a geographical perspective based on “the voice of the patient."
DECREASE & FILL
NO-SHOWS
Keep your schedule full by identifying appointments that won’t happen and getting someone from your waitlist scheduled immediately.
HEALTH
SCREENINGS
Automate outreach to both your at-risk and rising-risk patients. Capture the information you need and address SDOH challenges.
ON-DEMAND
TELEHEALTH
On-demand Telehealth
enables multiple use cases, including collaboration with specialists (virtually) to help determine next steps.
PRE + POST MESSAGING
& EDUCATION
From delivering educational content to providing directions and parking instructions, pre and post engagement improves the patient experience.
ALL LANGUAGE SUPPORT
(LANGUAGE DETECTION)
Connect with more patients while also promoting inclusivity and health equity. HealthTalk A.I. supports all languages.
Seamless EHR Integration
HealthTalk A.I. connects to more than 90 EHR and practice management systems allowing you to increase workflow efficiency and maximize that investment.
Our most popular integrations:
Scheduling
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In-person
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Telehealth
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E-visits
Documentation
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Patient conversations
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Care management
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Encounters
On-Demand Webinar
"HealthTalk A.I. has helped us increase our cancer screenings by 73%."
Kelly Niileksela, Quality Manager | Upper Great Lakes Family Health Center
Kelly Niileksela, Quality Manager at Upper Great Lakes Family Health Center, explains how a patient engagement program can create sustainable value for your patients and your health center.
ENGAGE PATIENTS, EFFECTIVELY
72% of Americans own a smartphone to text.
98% of text messages are read vs 22% of email messages are opened
19% of people never check their voicemail
209% response rate increase with text messages
75% of patients would prefer appointment reminders, and surveys through texts
76% of patients believe texts are more convenient than a phone call
FREE BROCHURE
To learn more about how HealthTalk A.I. supports primary care and FQHC practices, please complete the form below to receive our free product brochure.
