HEALTHTALK CONNECT ™

Our intelligent outreach platform improves access to care by scaling care coordination via A.I assisted patient engagement.

We help medical practices and Federally Qualified Health Centers (FQHCs) expand access to care, scale care coordination, and drive quality, via AI-assisted patient engagement.

PRIMARY CARE & FQHCs

OPTIMIZE YOUR PRACTICE WITH ONE SINGLE PLATFORM

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Intake

Engagement

Access Delivery

  • Replace pens, clipboards, and repeat forms with digital records and online forms patients can complete before they arrive 

  • Patients will be more prepared for appointments and staff can focus on care - not document scanning and data entry

  • Digital records improve accuracy and give providers a better picture of each patient

  • Automate outreach in your patients’ preferred language

  • Provide a digital “open door” to give your staff insights into what patients do or don’t understand about their care

  • Provide automated tools to proactively identify gaps in patient knowledge, gaps in care, and social determinant barriers

  • Generate callbacks and clinical encounters when gaps are identified

  • Track referrals so you’re in the know, and patient care doesn’t slip through the cracks

  • Make scheduling easy and automated, including reminders and notifications. Give patients the ability to pick a time that’s right for them, right from their phone. No waiting on hold. No phone tag.

  • Automate triage so patients know where they’re going next and why

  • Connect patients and clinicians quickly and easily with telehealth that doesn’t require downloads or account creation

DIGITAL
OPEN DOOR 

Provide more access points and flexibility— while also removing manual and administrative tasks for your staff. 

MOBILE + WEB
INTAKE

Enhance your digital front door strategy with SMS mobile and web-based intake — remove bottlenecks and frustration created by manual intake processes.

CARE MANAGEMENT

Facilitate access and drive clinical encounters by directing patients in need to the right resource and level of care.

VACCINE SCHEDULING
& MANAGEMENT

Administer your vaccination program with ease, including automated screening, scheduling and reminders.

PATIENT ACQUISITION

Manage inbound requests while also improving operational efficiency. Gain insight into service opportunities where populations are requesting large volumes of services not widely offered.

CARE CAMPAIGNS

Monitor your entire population (including rising risk patients) and identify and automate actions to better manage them.

CHRONIC CARE MANAGEMENT

lntervene with chronic care patients to drive access and outcomes. Schedule clinician callbacks and deliver telehealth encounters to reduce hospital admissions.

TELEHEALTH OUTREACH & SCHEDULING

Eliminate administrative workload by automating the telehealth scheduling and delivery process. Increase patient adoption with no cumbersome logins or apps to download.

VIRTUAL WAITING ROOM

Maintain distancing and reduce exposure risk via virtual waiting rooms that digitize check-in, paper intake and prep.

HEALTH EQUITY MANAGEMENT

​​Gain key insights into your most vulnerable populations by giving your team a geographical perspective based on “the voice of the patient."

PATIENT ACQUISITION

Manage inbound requests while also improving operational efficiency. Gain insight into service opportunities where populations are requesting large volumes of services not widely offered.

CARE CAMPAIGNS

Monitor your entire population (including rising risk patients) and identify and automate actions to better manage them.

PATIENT NOTIFICATIONS & REMINDERS

Stop manual reminder calls and phone tag. We make it easy for patients to confirm, cancel or reschedule appointments.

REFERRAL 
MANAGEMENT

Direct patients to the level of care they need based on their geo location. Customize your network based on patient proximity, services offered at specific locations, and more.

PATIENT EXPERIENCE & CUSTOMER RECOVERY

Connect with more patients in real time. Effortlessly identify and intervene with dissatisfied patients — and take immediate recovery action.

HEALTH EQUITY MANAGEMENT

​​Gain key insights into your most vulnerable populations by giving your team a geographical perspective based on “the voice of the patient."

DECREASE & FILL
NO-SHOWS

Keep your schedule full by identifying appointments that won’t happen and getting someone from your waitlist scheduled immediately.

HEALTH 
SCREENINGS

Automate outreach to both your at-risk and rising-risk patients. Capture the information you need and address SDOH challenges.

ON-DEMAND
TELEHEALTH

On-demand Telehealth

enables multiple use cases, including collaboration with specialists (virtually) to help determine next steps.

PRE + POST MESSAGING
& EDUCATION

From delivering educational content to providing directions and parking instructions, pre and post engagement improves the patient experience.

ALL LANGUAGE SUPPORT
(LANGUAGE DETECTION)

Connect with more patients while also promoting inclusivity and health equity. HealthTalk A.I. supports all languages.

Seamless EHR Integration

HealthTalk A.I. connects to more than 90 EHR and practice management systems allowing you to increase workflow efficiency and maximize that investment.

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Our most popular integrations:

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Scheduling

  • In-person     

  • Telehealth

  • E-visits

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Documentation

  • Patient conversations

  • Care management

  • Encounters

On-Demand Webinar

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"HealthTalk A.I. has helped us increase our cancer screenings by 73%."

Kelly Niileksela, Quality Manager | Upper Great Lakes Family Health Center

Kelly Niileksela, Quality Manager at Upper Great Lakes Family Health Center, explains how a patient engagement program can create sustainable value for your patients and your health center.

ENGAGE PATIENTS, EFFECTIVELY

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72% of Americans own a smartphone to text.

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98% of text messages are read vs 22% of email messages are opened

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19% of people never check their voicemail

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209% response rate increase with text messages

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75% of patients would prefer appointment reminders, and surveys through texts

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76% of patients believe texts are more convenient than a phone call

FREE BROCHURE

To learn more about how HealthTalk A.I. supports primary care and FQHC practices, please complete the form below to receive our free product brochure.

Click here to download