Engage Patients. Measure Experience. Impact Care at Scale.
Dr. Tanveer Gaibi, MD explains how he leverages HealthTalk A.I. at Inova Fairfax Hospital to measure patient experience, impact patient care, and improve their HCAHPS scores.
Access to Care in the “New Normal”
The Quality team at Upper Great Lakes Family Health Center explains how they’re engaging their patient population and optimizing virtual care delivery amid COVID-19.
Leveraging Health Technology to Adapt to Pandemic Care Needs
Dr. Paul Tripathi, MD explains the processes and technology he has put in place to boost patient volume and to improve ED follow up and patient satisfaction at Inova Fair Oaks Hospital.
Measuring the Impact and ROI of Patient Engagement Programs
Join us as Kelly Niileksela, Quality Manager at Upper Great Lakes Family Health Center, shares his experience of implementing a new patient engagement program, and the impact it has had from a patient access, care delivery, and financial standpoint. He’ll explain the strategies and processes he has put in place to drive access as well as to identify and close gaps with at-risk patients.