Measuring the Impact and ROI of Patient Engagement Programs
Kelly Niileksela, Quality Manager at Upper Great Lakes Family Health Center, shares his experience of implementing a new patient engagement program, and the impact it has had from a patient access, care delivery, and financial standpoint. He’ll explain the strategies and processes he has put in place to drive access as well as to identify and close gaps with at-risk patients.
How Family Health Center of Worcester Solved for After-Hours Care
Dr. Rebecca Blumhofer, MD and Sr. Application Analyst Amanda Ryder share their experience of transforming their after-hours care program, and the impact it has had on their health center’s providers, patients, and bottom line. They explain how partnering with HealthTalk A.I. has allowed them to advance their mission of driving access and outcomes for Greater Worcester residents.