Hospital Bed

HOSPITALS & HEALTH SYSTEMS

We help Hospitals and Health Systems transform engagement and improve outcomes via A.I. assisted patient engagement. 

Manage outreach and transitions of care post discharge  

Improve 48-hour follow ups and quality metrics 

Reduce readmissions and ED visits

PATIENT EXPERIENCE & CUSTOMER RECOVERY

Connect with more of your discharged patients in real time. Effortlessly identify and intervene with dissatisfied patients — and take immediate recovery action.

CASE MANAGEMENT

Manage more patients and direct them to the right resource and level of care. Escalate patients in need with automated outreach and telehealth.

DISCHARGE FOLLOWUP

Improve communication with your patients regarding follow-up care and automate the identification of care gaps in order to take action.

TRANSITIONAL CARE MANAGEMENT

Improve 48-hour follow ups and HCAHPS by automating actions to monitor and support your patients throughout their paths to health and wellness.

PERFORMANCE MANAGEMENT

Collect immediate and actionable feedback - at the provider level. Capture more data to gain a complete overview of employee performance.

CARE PLANS

Mitigate risk and hospital readmissions by easily monitoring and scheduling the various tasks associated with your patients’ care plans.

BRAND REPUTATION MANAGEMENT

Improve positive reviews on popular platforms such as Google, Yelp, Facebook & Healthgrades. Additionally, leverage comment analytics directly within your dashboard.

OPTIMIZE ELECTIVE PROCEDURE SCHEDULE

Get your elective surgeries back on track. Communicate with your patients regarding the availability of your outpatient services.

HEALTH EQUITY MANAGEMENT

Gain key insights into your most vulnerable populations by giving your team a geographical perspective based on “the voice of the patient.”

VIRTUAL WAITING ROOMS

Maintain distancing and reduce exposure risk via virtual waiting rooms that digitize check-in, paper intake and prep.

On-Demand Webinars

Dr. Paul Tripathi, MD
Emergency Physician at Inova Fair Oaks Hospital

Leveraging Health Technology to Adapt to Pandemic Care Needs

Dr. Paul Tripathi, MD explains the processes and technology he has put in place to boost patient volume and to improve ED follow up and patient satisfaction at Inova Fair Oaks Hospital.

Dr. Tanveer Gaibi, MD
Chief of Emergency Medicine at Inova Fairfax Hospital

Engage Patients.

Measure Experience.        

Impact Care at Scale.

Dr. Tanveer Gaibi, MD explains how he leverages HealthTalk A.I. at Inova Fairfax Hospital to measure patient experience, impact patient care, and improve their HCAHPS scores.

The existing approach is flawed and leads to poor brand quality. 

HealthTalk™ provides a 
convenient patient 
relationship platform 
that measures patient 
feedback at scale.

We also provide the tools 
needed to better evaluate 
staff performance and the 
ability to automate the 
recovery of dissatisfied 
patients.

 

ENGAGE PATIENTS, EFFECTIVELY

72% of Americans own a smartphone to text.

98% of text messages are read vs 22% of email messages are opened

19% of people never check their voicemail

209% response rate increase with text messages

75% of patients would prefer appointment reminders, and surveys through texts

76% of patients believe texts are more convenient than a phone call

HEALTHTALK A.I.

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