Hospital Bed

HOSPITALS & HEALTH SYSTEMS

We help Hospitals and Health Systems transform access and improve outcomes via A.I. assisted patient engagement. 

Automate follow-up and transitions of care post discharge  

Reduce readmissions and 72-hour returns

Reduce wait times and improve HCAHPS

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AUTOMATE FOLLOW-UP

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INTERVENE AT SCALE

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DRIVE QUALITY

DISCHARGE FOLLOW-UP

Improve communication with your patients regarding follow-up care and automate the identification of care gaps in order to take action.

EMERGENT TELEHEALTH

Keep your patients in network and reduce 72-hour return visits and hospital readmissions via on-call, after-hours Telehealth delivery.

TELE-TRIAGE

Manage capacity and increase throughput by enabling remote (or onsite) clinicians to triage and discharge patients via Telehealth.

TRANSITIONAL CARE MANAGEMENT

Automate actions to monitor and support your patients throughout their paths to health and wellness.

VIRTUAL WAITING ROOMS

Maintain distancing and reduce exposure risk via virtual waiting rooms that digitize check-in, paper intake and prep.

PERFORMANCE MANAGEMENT

CARE PLAN MANAGEMENT

Mitigate risk and hospital readmissions by easily monitoring and scheduling the various tasks associated with your patients’ care plans.

PATIENT EXPERIENCE & CUSTOMER RECOVERY

Connect with more of your discharged patients in real time. Effortlessly identify and intervene with dissatisfied patients — and take immediate recovery action.

OPTIMIZE ELECTIVE PROCEDURE SCHEDULE

Get your elective surgeries back on track. Communicate with your patients regarding the availability of your outpatient services.

HEALTH EQUITY MANAGEMENT

Gain key insights into your most vulnerable populations by giving your team a geographical perspective based on “the voice of the patient.”

PERFORMANCE MANAGEMENT

Collect immediate and actionable feedback - at the provider level. Improve HCAHPS and positive reviews on popular platforms such as Google, Yelp, Facebook & Healthgrades.

On-Demand Webinars

Dr. Paul Tripathi, MD
Emergency Physician at Inova Fair Oaks Hospital

Leveraging Health Technology to Adapt to Pandemic Care Needs

Dr. Paul Tripathi, MD explains the processes and technology he has put in place to boost patient volume and to improve ED follow up and patient satisfaction at Inova Fair Oaks Hospital.

Dr. Tanveer Gaibi, MD
Chief of Emergency Medicine at Inova Fairfax Hospital

Engage Patients.

Measure Experience.        

Impact Care at Scale.

Dr. Tanveer Gaibi, MD explains how he leverages HealthTalk A.I. at Inova Fairfax Hospital to measure patient experience, impact patient care, and improve their HCAHPS scores.

The existing engagement approach is flawed and leads to patient frustration and staff burnout. 

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HealthTalk A.I. streamlines patient follow up and facilitates callbacks and customer recovery.

Reduce administrative workflow

Reduce clinician and staff burnout

Reduce patient frustration and 72-hr returns

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ENGAGE PATIENTS, EFFECTIVELY

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72% of Americans own a smartphone to text.

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98% of text messages are read vs 22% of email messages are opened

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19% of people never check their voicemail

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209% response rate increase with text messages

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75% of patients would prefer appointment reminders, and surveys through texts

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76% of patients believe texts are more convenient than a phone call