HOSPITALS & HEALTH SYSTEMS
We help Hospitals and Health Systems transform access and improve outcomes via AI-assisted patient engagement.
Automate follow-up and transitions of care post discharge
Reduce readmissions and 72-hour returns
Reduce wait times and improve HCAHPS
AUTOMATE FOLLOW-UP
INTERVENE AT SCALE
DRIVE QUALITY
DISCHARGE FOLLOW-UP
Improve communication with your patients regarding follow-up care and automate the identification of care gaps in order to take action.
EMERGENT TELEHEALTH
Keep your patients in network and reduce 72-hour return visits and hospital readmissions via on-call, after-hours Telehealth delivery.
TELE-TRIAGE
Manage capacity and increase throughput by enabling remote (or onsite) clinicians to triage and discharge patients via Telehealth.
TRANSITIONAL CARE MANAGEMENT
Automate actions to monitor and support your patients throughout their paths to health and wellness.
VIRTUAL WAITING ROOMS
Maintain distancing and reduce exposure risk via virtual waiting rooms that digitize check-in, paper intake and prep.
PERFORMANCE MANAGEMENT
CARE PLAN MANAGEMENT
Mitigate risk and hospital readmissions by easily monitoring and scheduling the various tasks associated with your patients’ care plans.
PATIENT EXPERIENCE & CUSTOMER RECOVERY
Connect with more of your discharged patients in real time. Effortlessly identify and intervene with dissatisfied patients — and take immediate recovery action.
OPTIMIZE ELECTIVE PROCEDURE SCHEDULE
Get your elective surgeries back on track. Communicate with your patients regarding the availability of your outpatient services.
HEALTH EQUITY MANAGEMENT
Gain key insights into your most vulnerable populations by giving your team a geographical perspective based on “the voice of the patient.”
PERFORMANCE MANAGEMENT
Collect immediate and actionable feedback - at the provider level. Improve HCAHPS and positive reviews on popular platforms such as Google, Yelp, Facebook & Healthgrades.
On-Demand Webinars
Dr. Paul Tripathi, MD
Emergency Physician at Inova Fair Oaks Hospital
Leveraging Health Technology to Adapt to Pandemic Care Needs
Dr. Paul Tripathi, MD explains the processes and technology he has put in place to boost patient volume and to improve ED follow up and patient satisfaction at Inova Fair Oaks Hospital.
Dr. Tanveer Gaibi, MD
Chief of Emergency Medicine at Inova Fairfax Hospital
Engage Patients.
Measure Experience.
Impact Care at Scale.
Dr. Tanveer Gaibi, MD explains how he leverages HealthTalk A.I. at Inova Fairfax Hospital to measure patient experience, impact patient care, and improve their HCAHPS scores.
The existing engagement approach is flawed and leads to patient frustration and staff burnout.
HealthTalk A.I. streamlines patient follow up and facilitates callbacks and customer recovery.
Reduce administrative workflow
Reduce clinician and staff burnout
Reduce patient frustration and 72-hr returns
ENGAGE PATIENTS, EFFECTIVELY
72% of Americans own a smartphone to text.
98% of text messages are read vs 22% of email messages are opened
19% of people never check their voicemail
209% response rate increase with text messages
75% of patients
would prefer appointment reminders and surveys through texts
