HOSPITALS & HEALTH SYSTEMS
We help Hospitals and Health Systems transform engagement and improve outcomes via A.I. assisted patient engagement.
Manage outreach and transitions of care post discharge
Improve 48-hour follow ups and quality metrics
Reduce readmissions and ED visits
PATIENT EXPERIENCE & CUSTOMER RECOVERY
Connect with more of your discharged patients in real time. Effortlessly identify and intervene with dissatisfied patients — and take immediate recovery action.
EMERGENT TELEHEALTH
Keep your patients in network and reduce 72-hour return visits and hospital readmissions via on-call, after-hours Telehealth delivery.
DISCHARGE FOLLOWUP
Improve communication with your patients regarding follow-up care and automate the identification of care gaps in order to take action.
TRANSITIONAL CARE MANAGEMENT
Improve 48-hour follow ups and HCAHPS by automating actions to monitor and support your patients throughout their paths to health and wellness.
PERFORMANCE MANAGEMENT
Collect immediate and actionable feedback - at the provider level. Capture more data to gain a complete overview of employee performance.
CARE PLAN MANAGEMENT
Mitigate risk and hospital readmissions by easily monitoring and scheduling the various tasks associated with your patients’ care plans.
BRAND REPUTATION MANAGEMENT
Improve positive reviews on popular platforms such as Google, Yelp, Facebook & Healthgrades. Additionally, leverage comment analytics directly within your dashboard.
OPTIMIZE ELECTIVE PROCEDURE SCHEDULE
Get your elective surgeries back on track. Communicate with your patients regarding the availability of your outpatient services.
HEALTH EQUITY MANAGEMENT
Gain key insights into your most vulnerable populations by giving your team a geographical perspective based on “the voice of the patient.”
VIRTUAL WAITING ROOMS
Maintain distancing and reduce exposure risk via virtual waiting rooms that digitize check-in, paper intake and prep.
On-Demand Webinars
Dr. Paul Tripathi, MD
Emergency Physician at Inova Fair Oaks Hospital
Leveraging Health Technology to Adapt to Pandemic Care Needs
Dr. Paul Tripathi, MD explains the processes and technology he has put in place to boost patient volume and to improve ED follow up and patient satisfaction at Inova Fair Oaks Hospital.
Dr. Tanveer Gaibi, MD
Chief of Emergency Medicine at Inova Fairfax Hospital
Engage Patients.
Measure Experience.
Impact Care at Scale.
Dr. Tanveer Gaibi, MD explains how he leverages HealthTalk A.I. at Inova Fairfax Hospital to measure patient experience, impact patient care, and improve their HCAHPS scores.
The existing approach is flawed and leads to poor brand quality.
HealthTalk™ provides a
convenient patient
relationship platform
that measures patient
feedback at scale.
We also provide the tools
needed to better evaluate
staff performance and the
ability to automate the
recovery of dissatisfied
patients.
ENGAGE PATIENTS, EFFECTIVELY
72% of Americans own a smartphone to text.
98% of text messages are read vs 22% of email messages are opened
19% of people never check their voicemail
209% response rate increase with text messages
75% of patients would prefer appointment reminders, and surveys through texts
