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Expanding Access with AI-Assisted Patient Engagement

Now On-Demand. Watch Now!

Join us as Hannah Paxton, RN, MPH, Chief Quality & Information Officer at Neighborhood Health Center of Lehigh Valley, shares her health center’s experience of implementing HealthTalk A.I., and the impact it has had from a patient access, patient satisfaction, and care delivery standpoint. She explains the platform capabilities and strategies that are having the biggest impact on their organization.

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HealthTalk A.I. has made us more efficient so that we can focus on patient care. Not only have they helped us close care gaps by automating outreach and scheduling, their Call Center Assist capability is now reducing our inbound calls and administrative workload

Hannah Paxton, RN, MPH
Chief Quality & Information Officer
Neighborhood Health Center of Lehigh Valley

Learn how a patient engagement program can create sustainable value for your patients and your healthcare organization.


  • How HealthTalk A.I.’s Call Center Assist capability is improving  staff efficiency by having HTAI bots handle administrative workflows such as medication refills.

  • How their new Digital Front Door is providing more access points and greater flexibility for their patients — while also removing manual and administrative tasks for staff

  • How AI Scheduling seamlessly integrates with their athenahealth EMR system to efficiently direct patients to the appropriate level of care, based on provider availability


  • Healthcare providers

  • Operation and IT roles

  • Quality improvement roles

  • Leadership and management

  • Primary Care Association and HCCN staff

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