HealthTalk A.I., a leading patient relationship and engagement technology company, recently launched its newest solution, HealthTalk Star. They made the announcement at the recent PX2019 Patient Experience Conference in Dallas. HealthTalk Star gives healthcare providers an easy way to measure patient feedback at scale, as well as tools to better evaluate staff performance and recover dissatisfied patients.
Clinicians currently spend valuable time doing cold calls, inpatient rounds, and sending snail mail to engage patients trying to identify quality and satisfaction gaps. This approach is time consuming, produces low response rates and insights, and leads to inability to impact care when it matters.
“HealthTalk Star helps providers better understand their patient population experiences and helps them turn patient responses and comments into actionable provider transformation,” said Jerrod Ullah, founder and CEO of HealthTalk A.I. “Current tools don’t give providers insight in time to impact care, whereas HealthTalk gives providers the tools to make a difference.”
Early adopters, such as Inova Fairfax Hospital in Falls Church, Virginia, are seeing fantastic results. “Our HCAHPS scores have jumped 49 points and the only thing we’ve done differently is add HealthTalk Star,” said Dr. Tanveer Gaibi, MD, Chief of Emergency Medicine.
On July 16th, Dr. Gaibi will be presenting a live webinar where he will be explaining how his team leverages HealthTalk Star at Inova Fairfax Hospital to measure patient experience, impact patient care, and improve their HCAHPS scores.
About HealthTalk A.I. HealthTalk A.I. improves access to care, scales care coordination, and enhances patient satisfaction and loyalty across the provider organization. Through A.I. assisted patient engagement, we direct patients to the right clinician at the right time. Our intelligent scheduling and communication platform saves time and expands options, allowing healthcare organizations to achieve excellence. This means clinicians can stop cold calling and spend more time with patients who need their help. To learn more about HealthTalk A.I.’s solutions, please visit HealthTalkAI.com.