Healthcare Reputation Management: Get More Patient Reviews
The most reliable way to get more patient reviews is to ask by text soon after the visit, with one direct link to your review page, and to follow up quickly when a patient tells you something went wrong. When reviews come in, reply to each one without confirming the reviewer is a patient or […]
Patient Payment Reminder Texts: 12 Text to Pay Templates
A good patient payment reminder text does four things: it says who it’s from, tells the patient a balance is ready, gives a secure way to pay, and offers a way to get help or set up a plan. It leaves out the service, diagnosis, procedure and anything else clinical, because anyone who glances at […]
The Medicare Annual Wellness Visit Playbook: Fill Your AWV Schedule Before Year-End
Published by HealthTalk A.I. The Medicare annual wellness visit is the rare service that costs the patient nothing, pays the practice, and closes care gaps in a single appointment. It’s also chronically underused: claims data shows only about 39% of Medicare beneficiaries received an AWV in a given year (JAMA Health Forum, 2026). With the […]
Medicaid Work Requirements 2027: How RHCs and FQHCs Can Prevent Coverage Loss
Jen Calohan, RN, TQMP, SOLC, LSSBB Chief Operating Officer, HealthTalk A.I. Beginning January 1, 2027, adults ages 19 to 64 covered through Medicaid expansion must complete 80 hours a month of work, education, training, or community service, or qualify for an exemption, to keep their coverage (CMS, 2026). Starting with renewals due December 31, 2026, […]
Patient Satisfaction Surveys: How to Build One Patients Actually Answer (With Examples)
Most patient satisfaction surveys are built backwards. Practices debate the questions for weeks, then mail the survey ten days after the visit and wonder why nobody answers. The national HCAHPS response rate now sits near 23%, meaning roughly four out of five patients never say how their care went (Flex Monitoring Team, 2025). The problem […]
Flu Season Outreach: Text Campaigns That Get Patients Vaccinated
Flu season outreach has a short window, and it’s open right now. Adult flu vaccination coverage fell to 41.9% in the 2024 to 2025 season, the lowest in seven seasons, while that same season caused up to 1.1 million hospitalizations (CDC). CDC calls September and October the ideal months to vaccinate, so practices that wait […]
Patient Recall and Reactivation: Bringing Inactive Patients Back Without Adding Staff
Every practice has a quiet list of patients who stopped coming back. Recall and reactivation turn that list into booked visits, without adding a single phone shift. Ask most practices where next quarter’s growth will come from and they will point outward: marketing, referrals, new patient acquisition. The faster answer is usually sitting in the […]
Medical Answering Services: What They Cost, Where They Fail, and the AI Alternative
Practices buy answering services to stop missing calls. Most end up paying a meter for messages that still need a callback. Here is what the market costs in 2026, where the model breaks down, and what is replacing it. The phone is still the front door of most medical practices, and it is the first […]
Continuity of Care: How AI Can Keep Patients With Their PCP and Optimize Appointment Capacity
Patients want the soonest appointment. Practices want patients to see the provider who knows them. Intelligent scheduling is how you stop trading one for the other. Continuity of care is the ongoing relationship between a patient and the provider who knows their history, most often a primary care provider who sees them visit after visit. […]
Interactive Patient Appointment Reminders: Why Two-Way Texting Outperforms One-Way Blasts
Most reminder systems stop the moment a patient replies. Interactive appointment confirmations keep the conversation going, and that one difference is quietly transforming access, revenue, and the patient experience. Jen Calohan, RN, TQMP, SOLC, LSSBB COO, HealthTalk A.I. Chances are, your current appointment reminders are costing you in more ways than you realize. Most healthcare […]