Patient Communication That Actually Gets Read
98% of text messages are read vs. 22% of emails. HealthTalk A.I.'s patient communication platform reaches patients via the channel they prefer — SMS. Enable two-way conversations, broadcast campaigns, and automated reminders in any language.
- Bi-directional Messaging
Real Conversations, Not Broadcast Blasts
HealthTalk A.I. enables true two-way text conversations between patients and your care team. Patients can ask questions, request prescription refills, or report symptoms — and receive timely responses. Our AI agents handles routine inquiries automatically, escalating complex issues to staff.
- SMS and web-chat conversations
- Smart routing to appropriate staff
- Secure, HIPAA-compliant messaging
- NLP-powered chatbot for routine inquiries
- Conversation history and patient context
- Multi-language translation (all written languages)
- Broadcast & Targeted Messaging
Reach Your Entire Patient Population
Send targeted engagement to patient segments for wellness campaigns, care gap outreach, flu shot reminders, or practice announcements. HealthTalk A.I.'s broadcast messaging lets you reach thousands of patients instantly while tracking engagement and responses.
- Segment-based campaigns
- Response tracking and analytics
- Opt-out management and compliance
- Scheduled message delivery
- Campaign performance dashboards
- PCP Waitlist
Fill Open PCP Slots Automatically
When a patient is scheduled with a provider other than their PCP and an earlier slot with their PCP opens up, HealthTalk A.I. proactively reaches out to offer the change—strengthening continuity of care while improving the patient and provider experience and optimizing your schedule.
- Automated PCP matching
- One-step appointment acceptance
- Schedule analytics and reporting
- Priority-based patient ranking
- Real-time slot updates
- Integration with scheduling systems
- Reminders
The Appointment Reminder System Patients Actually Use
Automated appointment reminders reduce no-shows by up to 60%. HealthTalk A.I. sends strategic reminder sequences via text — allowing patients to confirm, cancel, or reschedule with a single tap. Customize timing, frequency, and messaging for different appointment types.
- Multi-touch reminder sequences
- Customizable reminder timing
- Pre-visit instruction delivery
- One-step confirm/cancel/reschedule
- Appointment-specific messaging
- Confirmation status tracking