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EMERGENCY & URGENT CARE

We help Emergency Medicine Groups and Urgent Care Centers improve provider and practice performance and scale follow-up care via A.I. assisted patient engagement.

AUTOMATE FOLLOW-UP ADMINISTRATIVE WORKFLOW

DRIVE INDIVIDUAL PROVIDER RESULTS

IMPROVE HCAHPS & CGCAHPS

PATIENT EXPERIENCE & CUSTOMER RECOVERY

Connect with more patients in real time. Effortlessly identify and intervene with dissatisfied patients — and take immediate recovery action.

TELEHEALTH FOLLOW-UP ENCOUNTERS

Deliver A.I. assisted follow-up scheduling to initiate virtual encounters with your ED or Urgent Care patients.

PROVIDER PERFORMANCE MANAGEMENT

Collect immediate and actionable feedback - at the provider level. Capture more data to gain a complete overview of employee performance.

CLINICIAN ENGAGEMENT & EDUCATION

Support practice initiatives and individual provider performance by giving clinicians actionable data and personalized educational resources.

BRAND REPUTATION MANAGEMENT

Improve positive reviews on popular platforms such as Google, Yelp, Facebook & Healthgrades. Additionally, leverage comment analytics directly within your dashboard.

HEALTH EQUITY MANAGEMENT

Gain key insights into your most vulnerable populations by giving your team a geographical perspective based on “the voice of the patient.”

On-Demand Webinars

Dr. Paul Tripathi, MD
Emergency Physician & CFO for Virginia Emergency Medicine Associates

Leveraging Health Technology to Adapt to Pandemic Care Needs

Dr. Paul Tripathi, MD explains the processes and technology he has put in place to boost patient volume and to improve ED follow up and patient satisfaction at Inova Fair Oaks Hospital.

Dr. Tanveer Gaibi, MD
Chief of Emergency Medicine at Inova Fairfax Hospital

Engage Patients.

Measure Experience.        

Impact Care at Scale.

Dr. Tanveer Gaibi, MD explains how he leverages HealthTalk A.I. at Inova Fairfax Hospital to measure patient experience, impact patient care, and improve their HCAHPS scores.

The existing approach is flawed and leads to poor brand quality. 

HealthTalk™ provides a 
convenient patient 
relationship platform 
that measures patient 
feedback at scale.

We also provide the tools 
needed to better evaluate 
staff performance and the 
ability to automate the 
recovery of dissatisfied 
patients.

 

FREE BROCHURE

To learn more about how HealthTalk A.I. supports Emergency Medicine Groups & Urgent Care Centers, please complete the form below to receive our free product brochure.

ENGAGE PATIENTS, EFFECTIVELY

72% of Americans own a smartphone to text.

98% of text messages are read vs 22% of email messages are opened

19% of people never check their voicemail

209% response rate increase with text messages

75% of patients would prefer appointment reminders, and surveys through texts

76% of patients believe texts are more convenient than a phone call

HEALTHTALK A.I.

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